Help & FAQ
PLEASE READ OUR FAQ BEFORE SENDING US A MESSAGE.
1. What payment methods do you accept?
We accept Visa, MasterCard, Discover, and American Express.
2. What countries do you ship to?
We ship USA and CA!
3. How much does shipping cost?
Standard Delivery(US Only): $9.99 USD
4. We do not ship to the following:
Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and Republic of the Union of Myanmar.
IMPORTANT: Kanji, Foreign Characters, Accents, and other special characters cannot be used for shipping addresses.
5. Once I order something – what happens next?
On average, Processing Time: 2-5 Business Days
Standard Shipping: 10-15 Business Days
For customized items, the item will be sent out within 10 business days.
6. What if the customer picked the wrong size or color, can I change it?
A:Please Contact us within 12 hours of purchase. Please utilize the size charts and have a detailed explanation available to your customers.
7. Size Guide
Please check the sizing guide for all of the sizing information on different brands and products here.
8. Q: What is your replacement/return policy?
Click here to see full Returns & Refund Policy
9. Why is my tracking information not working?
Please note that tracking information updates once the order has left our facility and has been picked up and scanned by the postal courier.
If you placed your order over 15 days ago and your tracking information is still not available please contact customer support here.
Be sure to have your order number and email that was used to make the purchase when contacting our support.